Privacy Policy

Olivia Bennette

1. Introduction

Olivia Bennette respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or make a purchase.

This policy complies with the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable Canadian privacy laws.

By using our website, you agree to the practices described in this policy.

2. Information We Collect

We may collect the following personal information:

Information You Provide Directly

  • Full name
  • Billing and shipping address
  • Email address
  • Phone number
  • Payment information
  • Order history
  • Customer support communications

Payment information is securely processed through Shopify Payments. We do not store full credit card details on our servers.

Automatically Collected Information

When you visit our website, we may automatically collect:

  • IP address
  • Device type
  • Browser type
  • Pages viewed
  • Referring website
  • Date and time of visit

This information is collected through cookies and tracking technologies.

3. How We Use Your Information

We use your information to:

  • Process and fulfill orders
  • Provide customer support
  • Send order confirmations and updates
  • Prevent fraud and unauthorized transactions
  • Improve website performance
  • Deliver marketing communications (where consent is provided)
  • Show relevant advertisements through Meta platforms

4. Cookies and Tracking Technologies

Our website uses cookies and tracking tools, including:

  • Facebook (Meta) Pixel
  • Shopify analytics tools
  • These technologies help us:
  • Understand website traffic
  • Improve advertising performance
  • Provide a better shopping experience

You may manage cookie preferences through your browser settings. Disabling cookies may affect website functionality.

Advertising cookies are used only in accordance with applicable consent requirements.

5. Email Marketing and CASL Compliance

In accordance with Canada's Anti-Spam Legislation, we send marketing emails only with your consent.

When you subscribe to our newsletter or opt in at checkout:

  • You provide express consent to receive marketing emails
  • You may unsubscribe at any time using the link in any email
  • We maintain records of consent where required

If you previously made a purchase, we may send limited communications related to similar products as permitted under Canadian law. You may opt out at any time.

We use Klaviyo as our email marketing platform.

6. Sharing of Information

We share personal data only when necessary to operate our business, including:

  • Shopify (website hosting & store infrastructure)
  • Shopify Payments (payment processing)
  • Shipping carriers (order fulfillment)
  • Klaviyo (email communications)
  • Meta Platforms (advertising services)

Some of these service providers may process data outside of Canada. By using our website, you understand that your data may be transferred and processed in other jurisdictions, where privacy laws may differ.

We do not sell personal information to third parties.

7. Data Security

We use SSL encryption and industry-standard security measures to protect your personal data.

While we implement safeguards designed to protect your information, no method of internet transmission or storage is completely secure.

8. Data Retention

We retain personal information only as long as necessary to:

  • Fulfill contractual obligations
  • Comply with legal and tax requirements
  • Resolve disputes
  • Enforce agreements

Once information is no longer required, it is securely deleted or anonymized.

9. Your Rights Under Canadian Law

Under PIPEDA, you have the right to:

  • Request access to your personal information
  • Request correction of inaccurate data
  • Withdraw consent (subject to legal or contractual limitations)
  • Request deletion where applicable
  • File a complaint with the Office of the Privacy Commissioner of Canada

To exercise your rights, contact us at:

Email: info@oliviabennette.com

We may require verification of your identity before processing certain requests.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those websites.

11. Children’s Privacy

Our website is not intended for individuals under the age of 13. We do not knowingly collect personal information from children.

12. Changes to This Privacy Policy

We reserve the right to update this Privacy Policy at any time.

Changes will be posted on this page with the updated effective date.

13. Contact Us

If you have questions about this Privacy Policy or your personal information, please contact:

Email: info@oliviabennette.com